Receptionist

Receptionist

Job Objective

To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.

Main responsibilities

  • Deliver excellent customer service, at all times
  • Assist in keeping the hotel reception area clean and tidy, at all times
  • Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
  • Administer all reservations, cancellations and no-shows, in line with company policy
  • Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
  • Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
  • Conduct regular security checks throughout the day and report any security issues to line manager
  • Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
  • Provide reports, as required, for housekeepers and management
  • Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
  • Maintain personal knowledge by completing in-house training and workbooks
  • Always adhere to all company policies and procedures and licensing laws
  • Be involved and contribute at team meetings
  • Carry out instructions given by the management team

Qualifications Required:

  • University certificate with proven knowledge on tourism products and reservation;
  • Excellent English communication skill (speaking, listening and writing);
  • Good communication and teamwork skills;
  • Ability to handle multiple tasks;
  • Ability to work in a dynamic and challenging environment is essential. Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays;
  • General computer experience required;
  • Prior work experience in a professional office environment preferred;
  • Word, Excel, Outlook are frequently utilized and experience in such computer programs is preferred
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