Sales Reservation Executive

Sales Reservation Executive

Reporting to: Sales Manager and Hotel Manager

Job Objective

To effectively handle and convert all reservation inquiries and ensure accurate booking information is
ascertained and communicated to the operational team; to ensure customer delight and to support the achievement of the hotels.

Job Description

  • Effectively handle requests from guests, companies, travel agents via phone or emails while ensuring guest satisfaction;
  • Convert as many of reservation requests into confirmed reservations, then carefully input the booking information into reservation system;
  • Maintain and promptly update the room vacancies on online various booking webs;
  • Building package suitable to guest requests, making reservation of other service (visa, transfer, tickets, tours) based on guest’s booking/requests;
  • Propose promotion programs/package for increase sales of rooms and revenue;
  • Meet target on monthly revenue (on both averaged daily room rate and occupancy rate);
  • Assists with all Front Desk duties such as processing room reservations, guest’s check-ins/check-outs, cancellations, payment etc;
  • Perform other administrative duties as needed

Qualification Required

  • University certificate with proven knowledge on tourism products and reservation.
  • Excellent English communication skill (speaking and writing)
  • Good communication and teamwork skills
  • Ability to handle multiple tasks,
  • Ability to work in a dynamic and challenging environment is essential. Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
  • Typing skills and general computer experience required.
  • Reservations sales experience or prior work experience in a professional office environment preferred.
  • Word, Excel, Outlook are frequently utilized and experience in such computer programs is preferred
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