FAQs

FAQs

Q. How can I contact the hotel?
A. All inquiries, bookings can be made via http://meracushotels.com/contact-us/ or email to info@meracushotels.com

Q. Can I make a hotel booking online?
A. Yes, via our official website at http://meracushotels.com or email to sales@meracushotels.com . Best price guarantee if booking directly with us.

Q. Should I book the tours that I like in advance?
A. Yes, it is highly recommended, especially in the peak holiday season to secure best places on board, train, in hotel and its affiliates.

Q. How can I secure my advance booking?
A. We require a deposit or 1 room night at least. The balance will be settled upon your arrival. After receiving it, we will process all the bookings and send you final confirmation at soonest.

Q. How far from the airport to Meracus Hotels?
A. About 35km (or 19 miles) from Noibai International Airport. We are at the heart of Hanoi, in the center of Old Quarter, 200m from Hoan Kiem (Restore Sword). Please kindly see Location page for reference.

Q. How much does it cost for the airport transfer service?
A. We offer private airport pickup service. Please kindly see the Airport Pickup Services page for quotation.

Q. Is there very much noise in Meracus Hotels?
A. All rooms have soundproof windows or double glazed doors creating you a very quiet & relaxing stay.

Q. Does Meracus have elevator?
A. Yes, Meracus is equipped with a modern passenger elevator.

Q. Is every room equipped with a private laptop and free internet access?
A. Yes, all rooms are artfully equipped & furnished, including a laptop with free wireless internet access.

Q. Can I leave the luggage at the hotel when I am travelling?
A. Yes, We offer secured luggage storage service with free of charge.

Q. Why should I choose this hotel?
A. Because of its main Goal is to exceed expectation of all guests, of its perfect location, elegant boutique design with carved natural stone, modern facilities and outstanding customer service by a professional team of staffs and management in 24/24.

Q. How to buy air tickets to Vietnam?
A. There are many airlines which have direct flights to Vietnam like: Vietnam Airlines, Air France, American Airlines, Thai Airway, Japanese airlines, Singapore Airlines, Malaysia Airlines. Please contact with the airlines agency to book your air tickets.

Q. How to book a cheap air tickets to Vietnam?
A. There are many website and airline agencies which provide air ticket. You should better study several airlines to find the cheapest one.

Q. How can I be served if I am a vegetarian?
A. Please kindly advise us in advance so that we can prepare a vegetarian menu during your stay at our hotel. Vietnam is famous for Vegetarian foods and tropical fruits. We are pleasure to serve at your taste.

Q. Can I use a credit card to get cash in Vietnam?
A. Yes, You can withdraw cash at any ATM in big cities such as: Hanoi, Hochiminh city, Hue, Hoi An, Halong, Haiphong, Danang, Nhatrang, Buon Ma Thuot , Vung tau, Cantho with commission. Meracus Hotel has an ATM of Citibank at front door for your convenience.

Q. Can I pay by credit card in Vietnam?
A. Yes, You can pay by credit card with 3% commission for Visa and Master cards. Many shops, commercial centers and hotels also accept credit cards.

Q. What about travellers’ cheques?
A. For traveller cheques, you can change into USD or Vietnamese dong with commission from 1%-3% at the banks in big cities. Travellers’ cheques can be used to pay for the room charge and other tourism services.

Q. Where can I change my currency for local currency?
A. You can change your currency for local currency at the airport, banks, Jewellery shops. You should prepare some cash in USD and Euro (50- 100 denomination) for better exchange rates.

Q. What if I have a lot of local currency left over when I leave?
A. You can change local currency to the currency you brought in only by showing the yellow customs slip that you were given on arrival. The amount must be less than the original.

Q. What is the payment method for deposit?
A. You can pay by credit card or bank transfer.

Q. What is the payment method for remained balance?
A. After paying for deposit, you can settle the balance at our office in Hanoi by cash or credit card. Cash (Euros or US dollar) is preferred. Or you can transfer the remained amount directly to our bank account before travelling to Vietnam.

Q. What is the main difference in the climate in Vietnam and in my country?
A. Vietnam has higher temperature and humidity. Combined, they make visitors from temperate countries sweat profusely. Drinking plenty of water and good sun protection is essential.

Q. How will medical emergencies be dealt with?
A. You will be immediately taken to the nearest international clinic or hospital for an immediate examination and appropriate treatment according to the terms of your insurance.

Q. What if I am hospitalized or become incapacitated?
A. If you have supplied us with the details of your insurance, we will contact the company on your behalf and assist in any way we can.

Q. What should we do about malaria?
A. Malaria happens in the mountainous area. All the hotels in the area have mosquitoes net. We often oganise tours to the rural area but there’s no malaria cases. Only local people have risks to this disease.

Q. Are there any restrictions on photography in Vietnam?
A. Yes. Photography is prohibited in or near military installations, airports or similar locations. Violated ones will have the film, and possibly the camera or camcorder, confiscated and may be arrested.

Q. Can I buy antiques in Vietnam?
A. Yes for a qualified antique. However, exporting an arte-fact with cultural significance requires an official license. Without a license, anything old is liable to be confiscated at the airport.

Q. How can I take large items home with me – furniture or paintings, for example?
A. We are also registered for export and import activities. We will give you an ‘at cost’ quotation, and arrange for the items to be properly crated and licensed for export.

Q. Are there Internet facilities in Vietnam?
A. Yes, plenty in cities and large towns, but not in rural areas. Most large hotels have internet access. Cafes are now a commonplace for internet access.

Q. The artist you took me to was wonderful. I want to give him a gift. Any ideas?
A. This is a common query. Rather than make general suggestions, we will try to suggest something that will be really appreciated, and purchase it on your behalf, if necessary.

Q. I am from the United States. Will I face any hostility because of war in 70s?
A. You will be surprised by the warmth welcome of Vietnamese across the country. We Vietnamese now look forward to cooperation and development with friends around the globe.

Q. What is the attitude towards illegal drugs in Vietnam?
A. Illegal drugs are strictly prohibited in Vietnam. The use of illegal narcotics is forbidden. Dealers and people caught trafficking, whether Vietnamese or foreigner, face execution. Don`t risk it under any circumstances!

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